Last updated: June 18, 2026
This Payments & Billing Policy describes how ZIUZEA SRL handles pricing, quotes, checkout, payment processing, refunds, invoices, and billing for live plants, plant mixes, floating wetland products, monitoring services, and custom projects.
Quick summary
Product pricing may be fixed, estimate-based, or quote-required. Fixed catalogue prices apply only to the item, quantity, and delivery assumptions shown at the time of order.
Quote-based pricing is confirmed by our team according to quantity, region, seasonality, phytosanitary requirements, installation scope, delivery route, and requested documents.
Displayed prices in the headless app are informational. Final payment currency, exchange-rate treatment, and charged amount are determined at secure WooCommerce checkout or in the written quote/invoice.
For international orders, bank charges, card conversion fees, intermediary-bank fees, and import charges are the buyer's responsibility unless a written quote states otherwise.
Available payment methods are shown on the checkout page or written invoice and may vary by country, order value, currency, risk controls, and provider rules.
We may require bank transfer, card payment, invoice payment, deposit, staged payment, or full prepayment depending on product type and fulfillment risk.
Order selection can begin in this app, but payment is finalized in WooCommerce checkout. Payment-provider processing and security controls apply there.
This Next.js front end does not collect or store raw payment card numbers.
Many live plants are seasonal and may be sold as pre-orders. Payment reserves order processing, but final availability is still validated against nursery stock, plant condition, legal movement rules, and logistics constraints.
If final availability cannot be confirmed after payment, we notify you and offer a substitute, revised delivery timing, account credit, or refund where applicable.
Shipping costs, taxes, duties, phytosanitary paperwork, customs brokerage, handling, and applicable fees are calculated or confirmed using destination, product type, order composition, and shipping method.
Pre-checkout estimates may change at final checkout or quote confirmation. Import taxes, customs delays, inspections, and destination-country compliance costs are not included unless expressly stated in writing.
If your cart includes quote-only lines, direct checkout may be unavailable until commercial confirmation is completed through the quote workflow.
For custom systems, large plant batches, installations, or monitoring work, we may request a non-refundable planning/procurement deposit once work or sourcing begins. Deposit status and milestone dates are confirmed in the quote or invoice.
If payment is declined, incomplete, reversed, or flagged by a provider, the order may remain unpaid or unconfirmed until a successful retry, proof of payment, or provider resolution.
We may pause fulfillment, delivery booking, document preparation, or installation scheduling while payment status is unresolved.
Refund eligibility depends on product type, order stage, procurement status, packing status, dispatch status, service work already performed, and applicable consumer law.
Live plants, custom-grown batches, special-order goods, and engineered systems may have stricter cancellation limits after procurement, preparation, production, or dispatch has started.
Return and arrival-condition rules are included in the return policy section below.
Approved refunds are returned to the original payment method according to payment-provider timelines.
Billing and order confirmations are issued through the checkout, quote, or invoice system. Business customers should provide complete legal name, tax ID, billing address, delivery address, and purchase-order details before invoice issuance.
Invoice corrections can be made only where legally and technically possible. We may refuse corrections requested after fiscal reporting or after documents have been used for customs/export purposes.
This return policy applies to live plants, plant mixes, engineered water-treatment products, accessories, documents, and services purchased through our website, WooCommerce checkout, invoice, or direct commercial confirmation.
Nothing in this policy limits mandatory consumer rights that cannot be excluded under applicable law.
For domestic delivery within Moldova, we take responsibility for the quality and visible condition of live plants on arrival when delivery is performed by us or by an approved domestic carrier.
A domestic arrival claim must be reported within 24 hours of delivery with order number, package photos, plant photos, and a short description of the issue. Keep the plants and packaging until we review the claim.
When a domestic claim is approved, we may offer replacement, account credit, partial refund, or full refund depending on plant condition, quantity affected, and available stock.
For international delivery, we are responsible for preparing the order according to confirmed order terms, using reasonable live-plant packing, and providing agreed export or phytosanitary documents when included in the order.
After handoff to the international carrier or export process, we do not take responsibility for the quality, freshness, survival, or visual condition of plants on arrival, including damage or decline caused by transit duration, customs, inspection, delay, heat, cold, dehydration, mishandling, or destination-country restrictions, except where mandatory law requires otherwise.
We may update this policy from time to time. Updates become effective when published on this page and the date above is updated.
For payment, quote, billing, return, replacement, or delivery-condition questions contact us at sales@ziuzea.com or use the contact page.