Last updated: March 3, 2026
This Payments & Billing Policy describes how ZIUZEA SRL handles pricing, quotes, checkout, payment processing, refunds, and billing for plant pre-orders and related services.
Quick summary
Product pricing may be fixed or quote-required. When pricing is quote-based, our team confirms terms according to quantity, region, seasonality, and delivery scope.
Displayed prices in the headless app are informational. Final payment currency and charged amount are determined at secure WooCommerce checkout.
Available methods are shown on the checkout page and can vary by country, order value, and provider rules.
Order selection can begin in this app, but payment is finalized in WooCommerce checkout. Payment-provider processing and security controls apply there.
This Next.js front end does not collect or store raw payment card numbers.
Many plants are sold as pre-orders. Payment reserves order processing, but final availability is still validated against nursery and logistics constraints.
If final availability cannot be confirmed, we notify you and issue a full refund.
Shipping costs, taxes, and applicable fees are calculated at checkout using destination, order composition, and shipping method. Pre-checkout estimates may change at final checkout.
If your cart includes quote-only lines, direct checkout may be unavailable until commercial confirmation is completed via quote workflow.
If payment is declined, incomplete, or flagged by the provider, the order may remain unpaid/unconfirmed until a successful retry or provider resolution.
Refund eligibility depends on order stage and fulfillment status. Pre-order supply failures are refunded in full. Other cases depend on procurement, packing, or shipping status.
Approved refunds are returned to the original payment method according to payment-provider timelines.
Billing and order confirmations are issued via the checkout/order system. Contact us after ordering if your finance workflow requires additional invoice details.
We may update this policy from time to time. Updates become effective when published on this page and the date above is updated.
For payment, quote, or billing questions contact us at sales@ziuzea.com or use the contact page.